Sutter-Yuba Counties Mental Health Plan has adopted a Continuous Quality Improvement (CQI) philosophy to coordinate and ensure the organization meets and exceeds requirements and provides high level of consumer/provider satisfaction.

• SYMHP Quality Assessment and Performance Improvement Program (QAPI) Plan FY 23-24
• SYBH Quality Assessment and Performance Improvement Evaluation FY 22-23
• Cultural Competence Plan Annual Update and Cultural Competence Plan Annual Report 2023

• Sutter-Yuba Beneficiary Handbook (English)
• Sutter-Yuba Beneficiary Handbook (Spanish)
• Sutter-Yuba Medi-Cal Beneficiary Handbook (Hmong)

• Sutter-Yuba Consumer Provider Listing (English)
• Sutter-Yuba Consumer Provider Listing (Spanish)

• Sutter-Yuba Medi-Cal Mental Health Plan Beneficiary Handbook - available January 1, 2024
• Sutter-Yuba Medi-Cal Mental Health Plan Beneficiary Handbook (Spanish) - available January 1, 2024

• Sutter-Yuba Medi-Cal Patient Access API Resource

Outcome Reports & Dashboards

• Sutter-Yuba Performance & Outcomes Systems Adults Data Report Year 2018
• Sutter-Yuba Performance & Outcomes Systems Youth Data Report Year 2018

Satisfaction Surveys

• Consumer Satisfaction Survey 2023

Grievance or Appeal

For your convenience, you may file a grievance or appeal using theses forms. Grievances may be filed for Behavioral Health service or billing discrepancies. Appeals may be filed to appeal a Notice of Adverse Benefit Decision you received. For a comprehensive review of our problem resolution process, please see our beneficiary handbook.

• Beneficiary Handbook
• Beneficiary Handbook (Spanish)

• Appeal Form
• Appeal Form (Hmong)
• Appeal Form (Spanish)

• Grievance Form
• Grievance Form (Hmong)
• Grievance Form (Spanish)

Please send forms to:
Sutter-Yuba Behavioral Health
Attn: QA Staff Analyst
1965 Live Oak Blvd. Suite A
P.O. Box 1520
Yuba City, CA 95991